Preview the chat
Enter a domain and inspect the standard Free appearance before signup.
Channel comparison
Do not replace every channel with one: give each channel a clear job
Live chat helps at the moment of choice. Email suits long or formal requests, forms collect required fields, and messaging apps continue a conversation after the visitor leaves the website.
Quick answer
Quick answer
Live chat helps at the moment of choice. Email suits long or formal requests, forms collect required fields, and messaging apps continue a conversation after the visitor leaves the website.
What matters
- ✓Help at the right moment
- ✓Page context stays visible
- ✓A clear fallback channel
How it works
From preview to working chat
Three clear steps without hidden settings or a required payment.
Create the project
Activate the account, confirm the domain, and receive the working code.
Start replying
Connect AI, agents, and the channels available on the selected plan.
What you get
Help at the right moment
Chat stays beside the product, plan or guide the visitor is currently viewing.
Page context stays visible
The team sees the current page and conversation history, so the visitor does not start over.
A clear fallback channel
Documents and long reviews can continue through a request, email or another agreed channel.
Fewer lost questions
A short question does not hide behind a long form, while a complex case is not forced into one quick message.
How to divide requests
Live chat
Pre-purchase questions, navigation, conditions and quick help on the current page.
Documents, formal replies, long explanations and requests that do not need an immediate answer.
Contact form
Requests with required fields such as order number, category, preferred time and consent.
Messaging app
Continuing the conversation away from the website after the visitor chooses that channel.
How it works
Describe request types
Separate quick, formal, private and document-heavy cases.
Choose the primary channel
Show the most useful route for each task instead of the same list of buttons everywhere.
Preserve the history
Keep the request and conversation context so an operator continues where AI or the visitor stopped.
Channel comparison
| Criterion | Live chat | Form | Messaging | |
|---|---|---|---|---|
| First contact speed | High: ask on the current page | Medium: depends on inbox review | Medium: after submission | High after opening the app |
| Current page context | Captured automatically | Must be described manually | Can be passed in a hidden field | Often lost during the switch |
| Documents and long replies | Possible, not always convenient | Best suited | Good for files and structured fields | Depends on the messaging service |
| When no operator is online | AI or an offline form can accept the request | The email waits | The form stores a request | The message waits for the team |
When Chtio works as the main entry point
Good chat scenarios
- ✓the question appears while viewing a page
- ✓the answer is supported by public project knowledge
- ✓the conversation can move to an operator
Use an additional channel when
- !a large document set is required
- !the exchange must be formally recorded
- !private account data is needed without an integration
Questions about this use case
Should email be removed after adding chat?+
No. Chat handles quick questions while email remains useful for long, formal and document-heavy requests.
Can chat replace a lead form?+
Often for a simple contact. Keep a structured form when a fixed set of required fields is necessary.
Why keep messaging if chat exists?+
Messaging is convenient after leaving the site. Chat is faster at preserving the context of the current page.
Which channel should be shown first?+
Show chat where help during a decision matters and provide a fallback for documents or longer review.
Add a faster channel without breaking existing ones
Preview the standard Free chat on your domain. Keep email, forms and messaging for the tasks they handle better.