Practical resources
Live chat and customer support blog
Clear guides without invented numbers or ranking promises. Practical workflows for websites, AI and support teams.
AI chat for a website: build a knowledge base and hand difficult questions to an agent
How to prepare reliable knowledge for an AI chat, test answers, prevent guessing, and transfer complex conversations to a human agent.
Read article →Live chat for a website: how to choose and launch it without overloading your team
A practical guide to choosing live chat, checking plan limits, and launching customer support with a small team.
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