Preview the chat
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Channel comparison
Chat, contact form, or email: each channel has a role
A form is useful for structured requests, email for long correspondence, and chat for helping a visitor take the next step while they are still on the page.
Quick answer
Quick answer
A form is useful for structured requests, email for long correspondence, and chat for helping a visitor take the next step while they are still on the page.
What matters
- ✓Live chat
- ✓Contact form
How it works
From preview to working chat
Three clear steps without hidden settings or a required payment.
Create the project
Activate the account, confirm the domain, and receive the working code.
Start replying
Connect AI, agents, and the channels available on the selected plan.
What you get
Live chat
Best for quick clarification, product guidance, and a conversation that can continue in real time or asynchronously.
Contact form
Useful when you must collect a fixed set of fields, but the visitor does not receive an immediate reply.
Good for documents and long messages, but it moves the user to another interface and is often slower.
Combined flow
Chat can answer first, then show a structured request form or hand the conversation to an agent.
How it works
Map common questions
Use chat for quick questions and a form for requests that need structured details.
Do not force a channel too early
Start with a simple message and request extra information only when needed.
Keep one context
Hand the conversation to an agent without making the visitor repeat everything.
Questions about this use case
Should I remove my contact form after adding chat?+
No. Chat and forms solve different problems and can work together.
Does chat have to be real time?+
No. Visitors can leave a message and the team can reply later through the available workflow.
How is AI chat different from regular live chat?+
AI can answer common questions from a knowledge base, while traditional live chat needs an agent for every reply.
Add a faster channel next to your current form
Preview the widget and decide where it will help visitors most.