Website chat widget
A live chat widget for your website and visitor support
The Chtio widget gives visitors a clear way to contact your team without leaving the page they are reading. Your team receives the question with useful context and continues the conversation. Start with human replies and an enquiry form, then use AI with approved project materials on an eligible plan while handing decisions and unusual cases to an operator.
Verifiable facts
Product facts
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Quick answer
Quick answer
The Chtio widget gives visitors a clear way to contact your team without leaving the page they are reading. Your team receives the question with useful context and continues the conversation. Start with human replies and an enquiry form, then use AI with approved project materials on an eligible plan while handing decisions and unusual cases to an operator.
What matters
- ✓A conversation on the relevant page
- ✓One route for several needs
- ✓Human support with optional AI
How it works
From preview to working chat
Three clear steps without hidden settings or a required payment.
Preview the chat
Enter a domain and inspect the standard Free appearance before signup.
Create the project
Activate the account, confirm the domain, and receive the working code.
Start replying
Connect AI, agents, and the channels available on the selected plan.
What you get
A conversation on the relevant page
Visitors do not need to search for an email address or open another app. The chat stays close to the service, product or article that created the question.
One route for several needs
Use the widget for pre-sale questions, customer support and enquiries outside support hours. The exact forms and modes depend on project settings and the active plan.
Human support with optional AI
Operators can reply directly, use AI where the plan supports it and take over when a question requires judgement, private account access or confirmation.
Installation with a code snippet
After a project and domain are approved, the owner receives a JavaScript snippet. Add it to the website template, check loading and send a test message.
Where a website chat widget is useful
Service pages
A potential customer clarifies scope, timing, the working process and the best next step while reviewing an offer.
Online stores
A shopper asks about a product, payment, delivery or returns before placing an order.
SaaS and account areas
A user describes a problem or asks about a feature, giving the operator a useful starting context.
How to choose a live chat widget
Begin with the visitor journey rather than the longest feature list. Identify the pages that generate questions, who will answer and what should happen while the team is offline. A small website may value straightforward installation and a dependable enquiry form. A busier support team may need clear ownership, conversation history, notifications and a way to work across devices.
Test the widget on a narrow mobile screen and check that it does not hide navigation, consent notices or primary actions. Chat should be visible without interrupting reading. Review the current plans, limits and availability of AI, Telegram, apps and appearance controls before launch. Avoid treating any widget as an automatic sales guarantee: value must be measured through relevant conversations and completed customer actions.
Configure chat for a useful customer experience
Write a short greeting that says what the team can help with. Do not request a phone number before a visitor can explain the question unless contact details are necessary for the requested service. Set a realistic response expectation and provide a way to leave an enquiry when no operator is available. Invitations on service pages can mention scope and timing, while store messages can focus on products, delivery and payment.
Review recurring topics after launch. When many people ask the same question, improve the relevant page, FAQ or approved AI source instead of relying on repeated manual explanations. Track meaningful conversations, first response time, outcomes and recurring obstacles. Compare sufficiently long periods and consider changes in traffic, campaigns and seasonality before drawing conclusions.
How it works
Create a project
Add the website to Chtio and enter the domain on which the widget should operate.
Complete project review
Wait for approval and use the working code associated with the approved domain.
Add the snippet
Place the script in the template or a reliable tag manager without changing its contents.
Run a real test
Open the website on desktop and mobile, send a message and confirm that the team receives it.
Is the Chtio widget a fit for your website?
A good fit for a clear support path
- ✓Visitors ask questions before ordering or registering.
- ✓The team can assign responsibility for incoming conversations.
- ✓You want chat, enquiries and a gradual introduction of AI.
- ✓The website can safely load the JavaScript snippet.
Clarify the process first
- !Nobody will monitor new conversations.
- !You promise round-the-clock human replies without a staffed rota.
- !Every answer requires access to a private business system.
- !A required capability is not included in the selected plan.
Questions about this use case
What is a website live chat widget?+
It is an embedded website window where a visitor can start a conversation or submit an enquiry without leaving the current page.
Can I install Chtio without a developer?+
If your CMS or site builder supports JavaScript snippets, you can often use its template settings or a tag manager. Complex configurations are safer with a developer.
Does the widget work on mobile?+
It is designed for modern mobile browsers, but test your own site because themes, consent banners and security policies can affect the result.
Can a human answer instead of AI?+
Yes. Human operator replies are a core workflow. AI is optional and depends on plan availability and your project settings.
What happens outside support hours?+
That depends on configuration. Set a clear availability message and let visitors submit an enquiry when an immediate reply is not possible.
How should I measure chat performance?+
Track qualified enquiries, first response time, outcomes and recurring questions. Widget opens and raw message totals alone do not show commercial value.
Preview the chat widget on your website
Enter a page address in the preview, then create a project, add the code and complete a test conversation.