How to add live chat to your website and launch support properly
From preparing support content to testing a real conversation on desktop and mobile.
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Practical support library
Practical customer support guides
Step-by-step resources for website owners and small teams: choose and install chat, hand conversations to a person, and avoid losing customer requests.
Start with the task you need to solve
Each guide connects a real support problem with a clear setup, a verification checklist and the next useful action.
How to choose live chat for a website without paying for unnecessary features
A practical comparison of AI limits, human handoff, operator workflow, mobile experience and total cost.
Read guideHow a small team can answer customers faster
A simple support workflow with ownership, prioritization, AI boundaries and weekly review.
Read guideHow to hand a conversation from AI to a human operator
Triggers, context, visitor messaging and ownership for a reliable AI-to-human handoff.
Read guideLive chat support mistakes that cause lost customer requests
Seven common launch and operating mistakes, with practical corrections.
Read guideCustomer support message templates that are easy to adapt
Six practical templates with notes on personalization, privacy and realistic expectations.
Read guideHow to build a knowledge base your AI chat can actually trust
Prepare pages, FAQs, rules and catalogue data so AI answers from evidence instead of filling gaps with guesses.
Read guidePrepare support before installing the chat
Step-by-step guides help you choose the workflow, test mobile use and divide work safely between AI and your team.