How Chtio works
How Chtio live chat works on your website
A visitor opens chat on the page, receives an AI or human reply, and the full conversation stays in one project. You can preview the standard Free widget before signing up.
Verifiable facts
Product facts
A concise summary with links to detailed conditions.
Reviewed:
Quick answer
Quick answer
A visitor opens chat on the page, receives an AI or human reply, and the full conversation stays in one project. You can preview the standard Free widget before signing up.
What matters
- ✓One short embed code
- ✓AI plus a human agent
- ✓Replies from different devices
What you get
One short embed code
After the project is created and approved, you receive the widget code and add it to the website once.
AI plus a human agent
AI handles repeat questions while complex conversations can move to a person without losing context.
Replies from different devices
Your team can work from the dashboard, Android and Windows apps, with Telegram available on eligible plans.
Owner-controlled setup
Domains, team permissions, AI knowledge, appearance, and retention choices remain under the project owner’s control.
What happens after installation
A visitor asks a question
Chat opens over the website and keeps the page, language, and current request context.
Chtio routes the request
Based on project settings, AI, a human agent, or a request form handles the next step.
The team continues the conversation
An agent sees history, attachments, status, and can reply from a convenient interface.
The result stays in the project
Conversation, request, rating, and related events remain available for follow-up and analysis.
How it works
Preview before signup
Enter your domain on the home page and inspect the standard Free appearance.
Create and activate the account
The saved website and language continue into the project; paid appearance is not promised on Free.
Add and confirm the website
Receive the code, specify an allowed domain, and submit the project for review.
Configure support
Add AI knowledge, agents, Telegram, and appearance options allowed by the selected plan.
What works in Chtio and what needs integration
Available in Chtio
- ✓Website chat, conversation history, and request forms
- ✓AI replies based on a prepared knowledge base
- ✓Multiple agents and projects according to plan limits
- ✓Android, Windows, and eligible Telegram workflows
Requires a separate integration
- !Private order, payment, or account data
- !Automatic actions inside a CRM, LMS, or calendar
- !Legal decisions or answers without a verified source
- !Revenue attribution without connecting website analytics
Questions about this use case
Can I see the chat before creating an account?+
Yes. The home page shows the standard Free appearance before signup. A working token is created only after the project is created and approved.
Does AI or a human answer the visitor?+
It depends on project settings. AI can cover repeat questions, while a human agent handles complex or sensitive cases.
Can I change the widget color on Free?+
No. Free uses the standard appearance. Color, position, and advanced appearance settings start with Starter.
Do I need to edit the website after every setting change?+
No. The main code is installed once; most settings are changed in Chtio and apply without inserting the code again.
Can Chtio connect to a CRM or order system?+
Yes, but private data access and actions in an external system require a separate secure integration.
Preview the visitor journey on your website
Enter a domain, open the preview, and decide whether the standard chat fits before creating an account.