Preview the chat
Enter a domain and inspect the standard Free appearance before signup.
For ecommerce
Help shoppers before they leave the product page
A shopper can ask about specifications, compatibility, delivery, or returns without leaving the store. AI answers from approved store information or an agent takes over.
Quick answer
Quick answer
A shopper can ask about specifications, compatibility, delivery, or returns without leaving the store. AI answers from approved store information or an agent takes over.
What matters
- ✓Product guidance
- ✓Payment and delivery
- ✓Returns and warranty
How it works
From preview to working chat
Three clear steps without hidden settings or a required payment.
Create the project
Activate the account, confirm the domain, and receive the working code.
Start replying
Connect AI, agents, and the channels available on the selected plan.
What you get
Product guidance
Answer questions about specifications, variants, and terms using prepared catalog data.
Payment and delivery
Explain available methods, timeframes, and limits only from current store rules.
Returns and warranty
Show confirmed conditions and route disputed cases to a team member.
Context for order questions
When an order needs checking, the agent sees the previous messages and continues the same conversation.
How it works
Add the store
Enter the domain. The project starts with the standard Free appearance; customization is available on Starter.
Add catalog and policies
Prepare product data, delivery, payment, returns, and common questions.
Connect the team
Assign agents and Telegram notifications for questions that need a person.
Questions about this use case
Does Chtio automatically connect to my order system?+
Chtio can collect request details and store the conversation, but a direct order-system connection depends on an integration built for your project.
Can AI be blocked from answering return questions?+
Yes. Sensitive topics can be routed to an agent and unsupported answers can be restricted.
Is the widget suitable for mobile stores?+
Yes. It adapts to small screens and does not require a separate mobile page.
See how chat fits your online store
Enter the domain and save the site. Free uses the standard appearance; brand colors are available on Starter and above.