Fast replies
Operators can answer from Telegram when they are away from the web dashboard.
Telegram integration
Reply to website visitors from Telegram
Connect the bot and keep website messages, operator replies and Telegram answers in one conversation history.
Topic per conversation
Each website conversation can be matched to a Telegram thread so replies return to the right visitor.
Media from Telegram
Photos, documents, GIFs and stickers can be stored as chat attachments when allowed by project settings.
Synced history
A Telegram reply is saved in the same message history that operators see in the dashboard.
For practical support
Telegram is an extra workplace, not a separate chat
The integration is designed so your team can use Telegram without losing control in the service dashboard.
Every request stays connected to the right visitor.
Replies and attachments from Telegram are saved in the conversation history.
The team sees the current conversation and does not lose messages.
The connection is designed to keep customer data under control.
Use Telegram where it is convenient
Connect Telegram after project setup and keep all visitor conversations synchronized.
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